Case Study
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Life before Expr3ss! Predictive Hiring Technology
Before partnering with Expr3ss!, recruitment at Oceania Ground Handling was a constant challenge. Managing our very manual hiring process across 16 sites nationwide meant juggling spreadsheets, endless emails, and countless phone calls. With more than 300 positions to fill in an average year and staff turnover exceeding 50%, our team was caught in a never-ending cycle of re-hiring for the same roles.
Finding people who were the right fit - and who stayed - felt like an uphill battle.
A smarter way to hire
When we first spoke with the Expr3ss! team, it was immediately clear that they understood our pain points. They showed us how Expr3ss! features like Screening Questions, Role Benchmarks, the Interview Calendar, and Google Mapping could transform our process. We saw how Expr3ss! could save us time, money and help us zero in on better-quality candidates.
From sign-off to go-live, the setup was complete in less than 48 hours. That kind of speed blew us away.
From day one, our Account Manager and the Expr3ss! Customer Success team were right there with us, helping us unlock the power of the system and hit the ground running.
Smarter sourcing with huge savings
Having our jobs automatically posted to over 20 high-traffic free job boards, including our own corporate website, has been a massive win.
We’ve built a unique talent pool of nearly 20,000 Oceania Ground Handling applicants in Expr3ss! and over 60% of those applicants came from free sources.
That’s saved us thousands in advertising costs while still attracting great candidates.
60 people
Hired in 90 days
7 days
Many roles filled within 7 days
1,200 applicants
The majority from free sources
Hiring results that speak for themselves
The difference in our recruitment process since implementing Expr3ss! has been incredible.
In just the last 90 days, we’ve hired 60 new team members from over 1,200 applicants - the majority from free sources. Many of these roles were filled in less than 7 days, something that would have been unthinkable before.
The speed, quality, and efficiency of our recruitment has completely transformed. We’re now attracting the right people and getting them into roles faster than ever before.
Finding the right fit, faster
Expr3ss! gives us the clarity we need to identify the best candidates early. Our Screening Questions quickly flag applicants with the skills and experience we need, while the Expr3ss! Checklist provides insight into their personality and behavioural fit.
It’s helped us focus on the candidates most likely to succeed and stay long term.
The ShowReel Video feature has also been a game-changer. Being able to see how candidates present and communicate before interviews is invaluable, especially for our customer-facing roles where personality matters most.
Interviewing made simple
Before Expr3ss!, scheduling interviews was one of our biggest headaches. It took hours of phone tag every week just to confirm times. Now, with the Expr3ss! Interview Calendar, we simply create time slots, send out the invites and candidates book themselves in.
This single feature alone has saved us dozens of hours weekly and keeps our team focused on what really matters - hiring the right people.
The ShowReel Video feature has also been a game-changer. Being able to see how candidates present and communicate before interviews is invaluable, especially for our customer-facing roles where personality matters most.
Pia Christiansen
Head of Employee Experience, Oceania Ground Force
Streamlined checks and onboarding
Expr3ss! has also centralised all of our Visa and Reference check requirements. We can send Visa check requests with the click of a button and use the Essential Referencing tool to gather feedback without hours spent chasing referees.
The seamless integration which Expr3ss! provides with Humanforce means that once a candidate is appointed, we simply export the candidates’ details into our Humanforce platform effortlessly.
No double-handling, no delays - just a smooth onboarding experience.
Keeping communication personal at scale
Bulk communication in Expr3ss! allows us to stay professional and connected with hundreds of applicants at once. It’s easy to keep candidates informed and engaged which strengthens the Oceania Ground Handling brand and improves candidate experience across the board.
A partnership that makes a difference
The Expr3ss! customer service team has been outstanding.
LiveChat responses are near-instant and our Account Manager is proactive and genuinely invested in helping us improve wherever possible.
Their support and insight make us feel like a valued partner, not just another customer.
The results
Expr3ss! has completely changed the way we recruit at Oceania Ground Force. We have reduced our turnover, we’re hiring smarter and working faster.
Mostly importantly, we now know which candidates to focus on from the beginning and Expr3ss! ensures we’re hiring candidates who are the right fit for our business right from the start.
