The most valuable thing has been the time savings. What it has done for us is find the right people with the right fit. It's not just based on skills its about the dynamics of the people fit with the business.

The video Showreel option, really helps us tap into the people - the actual person. The "stars" help us sort and rate plus we get videos.

We get to see the applicants more as a person now, how they are going to communicate verbally with our customers. Straight away we can see who is going to interact with our customers, it is all very smoothly done with Expr3ss! We get to hear applicant interactions with our customers plus we get to see that too.

We invest a lot in training, we know we cannot change applicant attitudes. Now I can actually share applications with other department managers. They simply don't have time to read CVs, now they get to know more about an applicant as a person.

Live Chat replies within moments. Where they can't assist with something they have our dedicated Account Manager call within minutes. It is really good training and support.