David Evans
Chief Executive Officer, Spendless Shoes
For me, the biggest cost saving across our 200 stores, is ensuring the quality of candidates and getting a candidate more likely to succeed and reducing the churn rate. One needs to take into account the hidden cost of team turnover for the wrong hires as well as the detrimental cost to business for getting it wrong in terms of team morale, poor customer experience and damage to your brand. This runs into to tens of thousands.